Refunds

This page explains what happens to your money when an order does not go through, and when we can and cannot give money back.

Orders that fail

If the network or service provider tells us an order failed, the full amount you were charged goes back to your SmartTech wallet automatically. This normally happens within seconds. You will see the order marked Refunded in your history.

Orders that say Processing

Sometimes a provider does not answer straight away. We do not refund at that point, because the order may still be delivered. We keep asking the provider until it gives a clear answer, then mark the order Delivered or Refunded. If an order has been Processing for more than 24 hours, contact us with the order reference.

Orders that were delivered

Airtime, data, bill payments, electricity tokens, exam pins and SMS cannot be taken back once delivered. That means we cannot refund:

• an order sent to a wrong phone number, smartcard, meter or profile ID that you entered;
• an exam pin that has been shown to you, whether or not you have used it;
• SMS that the gateway accepted, including messages to numbers that are switched off or have Do Not Disturb turned on when you chose the standard route.

Please check the number and the name we show you before you pay.

Money in your wallet

Wallet money is for buying services on this site. If you funded your wallet by mistake and have not spent the money, contact us within 7 days and we will return it to the account it came from, less the payment processor's charges.

How to reach us

Send the order reference (it is on every receipt) and a short description to smarttechhub.harvest@gmail.com, or call 0813 077 3569. We aim to reply within one working day.