Questions and answers
Short answers to what people ask us most.
How do I add money to my wallet?
Log in, open Fund wallet and choose how to pay: send to our bank account and press "I have sent the money", use your own PalmPay, Moniepoint or GTBank account number (credited by itself, usually within a minute or two), or pay by card. The ways shown can change; the Fund wallet page lists what is open today.
I sent money but my wallet has not changed. What do I do?
Transfers to your own account number normally show within a few minutes. If you paid our bank account directly, open Fund wallet, choose Our bank account, enter the amount and press "I have sent the money" so we can check and credit you. If it is still missing, contact us with your name, the amount, the time and the bank you sent from.
My order says Processing. Is my money safe?
Yes. Sometimes the network takes a few minutes to answer. We keep asking until it gives a clear answer, then mark the order Delivered or Refunded. A failed order is refunded to your wallet automatically.
What if I sent airtime or data to the wrong number?
Once an order is delivered it cannot be taken back, so please check the number and the name we show you before you pay. Contact us straight away if you made a mistake and we will see what can be done.
What is the payment PIN?
It is a 4-digit PIN you set after signing up. Every purchase needs it, so nobody can spend your wallet if they pick up your phone. We will never ask you for your PIN or password.
I forgot my password or PIN.
Use "Forgot password" on the login page. You can change your password and PIN from the Account page after you log in.
What can I buy here?
Airtime and data for MTN, Airtel, Glo and 9mobile, cable TV (DStv, GOtv, StarTimes), electricity tokens, WAEC, NECO, NABTEB and JAMB pins, recharge cards and bulk SMS, all from one wallet.
What is the Daily Challenge?
Five quick questions a day (maths, general knowledge, current affairs and Islamic knowledge). Correct answers can earn money into your wallet. It is for customers who have made at least one purchase, with one try a day.
Do you have shop hours?
The website and your wallet work 24 hours a day, every day. Our team replies during the day: leave a message or WhatsApp us and we will come back to you.
Where are you located?
No 18 Oke Maro, Gbagba, Amoyo area, Ilorin, Kwara State.
Still stuck? Talk to us.